Ryan works full time for the Greenhous Volkswagen Commercials dealership in Shrewsbury. He has lived in Shropshire, and Shrewsbury in particular, for most of his life. This is his first full time job after leaving school and college and Ryan admits that he has wanted to be a car salesman since the age of eight. He sent his CV into Greenhous and was rewarded with the opportunity to train as a sales executive in January 2014.
Many of Ryan’s customers are small or medium businesses buying or leasing vans or pick-ups for commercial use. Ryan has occasions when customers have visited the showroom with thoughts of using the vehicle for personal use and Ryan will adopt the same professional approach with them.
Volkswagen have their own branded customer care principles which Ryan and his colleagues will deliver. At the heart of ‘Every Moment Matters’ sit five core values which are designed to help build lasting partnerships with customers. The five values are communication, taking control, attentiveness, integrity and customer-focus. Ryan has been trained to reflect these principles in his care of customers on their journey from the first contact to delivery and handover.
An extremely satisfied couple bought a Transporter Kombi Highline from the Greenhous Volkswagen Van Centre recently. Ryan recalls: “This was to be a personal vehicle for Ellie and Tim Griffiths, from Albrighton, and their family to use and so the Kombi version allowed them to have the flexibility of 5 seats in the cabin. The Highline has the specifications to provide greater comfort including climatic air conditioning, leather steering wheel and gear knob, Bluetooth phone connectivity and cruise control. They also chose a Blackberry metallic paint finish and alloy wheels with front and rear spoilers. This really have put their own mark on this vehicle”
Constant contact with Mr and Mrs Griffiths meant they knew what stage of the process the vehicle had reached. Ryan also introduced the after-sales team who will look after them as customers for years to come arranging service needs, parts and MOT in due course.
The customer feedback received from Mr and Mrs Griffiths was extremely complimentary of Ryan’s customer care. To receive such high praise as ‘extremely satisfied’ in all areas of his performance is very rewarding for Ryan and is sure to impress his boss!
Positive, long term relationships with customers are built on top quality customer service and Ryan has certainly shown all the necessary attributes to build a lasting future in vehicle sales.