Keep your business moving with Volkswagen’s Roadside Assistance

Breakdown Assistance

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For peace of mind whilst on the road, all our new vehicles come with comprehensive roadside assistance for the first three years – at no extra cost.

Our cover includes everything from flat tyres to battery problems and we’re only ever a phone call away: 0800 777 172

T&C's apply please see the T&C's section

European Assistance

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Your Roadside Assistance is valid throughout Europe, so if you breakdown or have an accident whilst on holiday or working abroad than repair work, overnight accommodation and even vehicle replacement is just a call away.

T&C's apply please see the T&C's section​

Caravan/Trailer Assistance

If your towing a caravan or trailer at the time of your breakdown or accident, then Volkswagen will ensure it's removed from the road and taken somewhere safe and secure whilst all repairs are taking place.

T&C's apply please see the T&C's section

Home Assistance

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There's nothing more frustrating than being ready to leave the house but finding your vehicle won't start. If this happens to you when you're at home or at work,one of our technicians will arrive to get you moving again. They'll either repair your vehicle on the spot, or take it to your nearest Volkswagen Van  Centre or authorised repairer.

T&C's apply please see the T&C's section​

Vehicle Recovery ​

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We do our best to get your vehicle fixed as soon as possible; preferably at the roadside or at home. However, in the event that we can't fix the problem, we will arrange for your vehicle to be taken directly to a Authorised Volkswagen Van Centre or repairer so they can fix the problem with all the necessary tools available. 

T&C's apply please see the T&C's section​

Accident Recovery

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If you've been in an accident and your vehicle cannot be driven, we'll arrive as quickly as we can to get your vehicle to an Approved Volkswagen Van Centre or authorised repairer.

T&C's apply please see the T&C's section

Onward Travel

If your vehicle can't be repaired at the side of the road, we'll either give you a replacement transport for you and your passengers, or arrange nearby hotel accommodation. So you can be sure you'll always be looked after, whenever and wherever you are.

T&C's apply please see the T&C's section

Secure Storage

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If your immobilised vehicle needs overnight storage then we'll arrange for it to be collected and taken somewhere secure until we're ready to begin repairs.

T&C's apply please see the T&C's section​

Message service

We understand how stressful being stranded can be, which is why we'll pass on any messages to friends, family or colleagues so that you can stay connected and continue to handle business from wherever you are.

In the event of a mechanical or electrical breakdown only. Volkswagen Assistance will arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.

Volkswagen Roadside Assistance will arrange alternative transport for the driver and up to seven passengers to the driver's destination, e.g. taxi or train.

Overnight accommodation for the driver and up to seven passengers (This does include the cost of meals and drinks)